Essential

This service is currently only available in the UK.

IQ Assured Essential will ensure the Building Energy Management System continues to function as designed. In the event of any kind of malfunction or breakdown, you can be assured of a rapid response and a fast fix.

24 Hour Dedicated Bureau Service Centralised Logging of all Calls 

IQ Assured Essential will ensure the Building Energy Management System continues to function as designed. In the event of any kind of malfunction or breakdown, you can be assured of a rapid response and a fast fix.

24 Hour Dedicated Bureau Service Centralised Logging of all Calls 

Skilled assistance is just a single, phone call away. All calls are to a central number and are logged and monitored by a modern service management system. To allow response times to be calculated, each call is assigned a unique reference number.

24 Hour Emergency Remote Dial Up Response

Whether reported by phone or an automatically transmitted alarm, a great many BEMS faults can be fixed remotely, the engineer interrogating and adjusting the system via a modem link or over the Internet. Trend always aims to respond within two hours of a call or alarm being logged.

24 Hour Emergency On Site Response

When a fault requires a site visit, the engineer will arrive within a previously agreed response time that meets the customer’s needs and budget. The engineer logs time spent on site on a hand-held data communications device.

 System Data Backup

The regular backup of system controller and supervisor files ensures a rapid return to normal operation should data be lost or corrupted. If this is not done the system may have to undergo lengthy and expensive re-commissioning.

 System Integrity Checks

Integrity scans are performed using specialist Trend software tools and highlight hidden problems that could affect system performance. Checking controller batteries is also part of this service.

Extended Warranty Cover (on new Trend Manufactured Equipment)

For new Trend BEMS projects and system extensions the warranty cover will be increased by a further 12 months FREE OF CHARGE. This applies to all new equipment, when a support agreement is purchased at the time of installation.

 

Additional support options:

Inclusive spare parts

The cost of replacing faulty BEMS parts is included in the contract.

System upgrades

Replacing a system's older controllers with models that are more up-to-date will add functionality and improve performance. This option provides a planned upgrade path for specific Trend controllers, each product being assigned a buy-back value that can be offset against the cost of a replacement.

Remote alarm monitoring

Alarms are automatically transmitted to the IQ Assured Bureau, where they are logged and actioned as specified by the Support Agreement. Before this service is put in place a rationalisation exercise is performed to prioritise critical alarms.

VSD Support

Variable Speed Drives provide excellent energy savings. Regular checks will ensure that they are operating at their maximum efficiency.